Returns & Refunds

Change of mind

Every poster is personalised and made to order, so it can't be returned simply because you've changed your mind. If you spot a mistake, email us before we approve your order and send it to production and we'll change it — see Terms & Conditions.

If something is wrong

If your poster arrives damaged, faulty, or isn't what was described, you're entitled to a remedy under the Consumer Rights Act 2015. We'll reprint it or refund you — your choice.

How to claim

Email admin@fairwayandframe.co.uk within [14] days of delivery with your order number and a photo of the problem (and the packaging, if it was damaged in transit). We'll reply within one working day and arrange a reprint or refund. Refunds go back to the card you paid with, usually within 5–10 working days.

What isn't a defect

Your poster is an artist's stylised interpretation of the course, not a photograph or a survey drawing. Small differences from the real course, and differences in colour between your screen and the printed paper, are expected and aren't grounds for a refund.